ChartSmart Consulting is able to provide our clients with Financial Management Information System (FMIS) support to supplement and assist their internal systems administration support team. Our FMIS Business Consulting staff have many years’ experience in supporting FMIS applications as both systems administrators and business consultants.
We offer this service to clients requiring regular support be it one day a month, half day per fortnight, one or two days per week or possibly up to five days per week during peak times or even during staff absence. It must be noted, that the services provided are directly proportional to the period of support provided. For example, a half day per fortnight would not allow us to deliver training services or complex reporting tasks.
The table below provides an example of the services that can be provided:
|
Activity |
Examples |
|
User Support |
|
|
User assistance |
Module specific queries and training |
|
Issues resolution |
Review and resolution of adhoc user issues |
|
System Support |
|
|
User & security maintenance |
Create new users, update user profiles and roles, create / update security categories |
|
System configuration |
Existing module configuration maintenance or implementation of new modules relating to financials, budgeting, travel, cash receipting, business intelligence, reporting and purchasing |
|
Issues resolution |
Review and resolution of adhoc system issues |
|
End of period support |
End of month and end of year rollover activities |
|
Documentation |
Assistance with system or user documentation |
One of the key advantages to this service is that it allows your staff to obtain one-on-one mentoring and in doing this obtain a greater knowledge and enhanced confidence in administering your key financial system.
ChartSmart's experience can help you to realise the benefits available from your applications and ensure, that as your organisation evolves, you optimise your opportunities.